Contact Us

We'd Love to Hear From You!

Get in Touch
Questions about your pet's nutrition plan? Having trouble with your account? Just want to say hi? We're here to help.

Email Support
General Inquiries: hello@furmates.com
Support: support@furmates.com
Partnerships: partners@furmates.com
Press & Media: press@furmates.com

Response Times
• Basic subscribers: Within 24 hours
• Premium subscribers: Within 4 hours
• General inquiries: 1-2 business days

Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

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Thank you for being part of the FurMates family! 🐾