FAQ
Frequently Asked Questions
General
Q: What is FurMates?
A: FurMates is an AI-powered pet nutrition platform that creates personalized meal plans for your pet based on their unique needs, including age, weight, activity level, breed, allergies, and health goals.
Q: How is FurMates different from generic pet food?
A: Generic pet food is designed for the "average" pet in a category (like "adult dogs" or "senior cats"). FurMates creates a plan specifically for YOUR pet's unique combination of factors. Your pet isn't average — their nutrition shouldn't be either.
Pricing & Subscription
Q: How much does FurMates cost?
A: FurMates Basic starts at $29/month. FurMates Premium, which includes veterinary nutritionist review and video consultations, is $59/month.
Q: What's included in FurMates Basic ($29/month)?
A: Basic includes AI analysis of your pet's unique profile, personalized monthly nutrition plan, nutritional targets, monthly plan adjustments, email support, and progress tracking dashboard.
Q: Can I cancel anytime?
A: Yes! There are no long-term contracts. You can cancel your subscription with one click in your account dashboard.
How the AI Works
Q: How does the AI analyze my pet?
A: When you complete the pet profile quiz, our AI processes hundreds of data points including breed, age, weight, activity level, allergies, current diet, and health goals. The algorithm cross-references this with peer-reviewed veterinary nutritional research.
Q: Is the AI accurate?
A: Our AI was developed with veterinary nutritionists and trained on thousands of pet profiles and peer-reviewed research. While it's not a replacement for veterinary care, it provides a level of personalization that was previously only available through expensive consultations.
Results & Tracking
Q: How long does it take to see results?
A: Many pet parents notice improvements in energy and coat quality within 4-6 weeks. Significant weight changes typically take 2-3 months. Your plan is updated monthly based on progress.
Q: How often does the plan change?
A: Your pet's plan is reviewed and potentially adjusted every month. Major changes are based on your feedback and any changes in your pet's condition.
Account & Support
Q: How do I contact support?
A: Email us at support@furmates.com. Basic users receive responses within 24 hours. Premium users get priority support with 4-hour response times.